Custodial operations

Custodial Operations is responsible for quality assurance of VCU’s housekeeping contracts. 

Housekeeping services

Custodial staff perform the following housekeeping services within academic, administrative, research and clinical areas on the Monroe Park and MCV Campuses:

  • Vacuuming open areas.
  • Dusting cleared surfaces.
  • Emptying office recycling bins once per week and trash receptacles in common areas (e.g., kitchens, breakrooms, hallways, restrooms, lobbies and copy rooms) every day. Trash receptacles in individual offices are not emptied.
    • Outside of an office’s regularly-scheduled cleaning, staff can deposit trash and recycling in the appropriate bins in common areas.

These services occur during the times listed below.

Monroe Park Campus

Monday - Friday

Day shift: 7 a.m. - 3:30 p.m.


Sunday - Thursday

Night shift: 10 p.m. - 6:30 p.m.

MCV Campus

Monday - Friday

Day shift: 7 a.m. - 3:30 p.m. 


Monday - Friday

Night shift: 10 p.m. - 6:30 a.m.

Emergency housekeeping requests

For emergency housekeeping services, contact the Operations Center at (804) 828-9444.

Non-emergency housekeeping requests

Non-emergency housekeeping services between regularly scheduled cleaning can be requested via the Facilities Self Service. Examples of non-emergency services include:

  • A bathroom requires attention (i.e., toilet paper or paper towels need to be refilled)
  • Biohazard waste removal
  • Recycling or document destruction bins need to be emptied
  • Housekeeping services for special events