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Physical Plant

Request Service

Report a problem, request service anywhere on campus, or give us a call at (804) 828-9444.


The Physical Plant is dedicated to providing timely, quality workmanship and service delivered in a cost-effective manner to support the university’s mission.

Physical Plant organizational chart (pdf)

Goals and Guidelines

To be the facilities maintenance and service provider of choice to our customers.

What is Funded by the Physical Plant

The Physical Plant receives an annual budget that provides for routine day-to-day building and grounds maintenance, operations and utilities to university facilities that are supported by education and general funds.

What Do Departments Pay For?

Department-initiated renovations, department-related equipment repairs, office furniture repairs and special or extra (beyond basic day-to-day) services are the responsibility of the requesting department to fund.

Types of Charges

For work performed by Physical Plant or Facilities Management employees, the requesting department will be charged a labor rate and will be billed the actual cost of any materials or supplies used to perform the work. If contracted Physical Plant services are used, the department is charged a labor rate for Physical Plant personnel and a percentage of the contract dollar value, depending on the scope of the work and/or the requirements for Physical Plant’s involvement (i.e., scope development and confirmation, equipment selection, review of bids, contractor submittals, final inspection and commissioning, proposal review, invoice management and, for the common contract administration, oversight as required by Virginia procurement regulations and VCU’s Office of Procurement Services). For simple use of a Physical Plant contract, the fee is 5 percent of the contract dollar value. If any additional PPD services described above are desired, the fee is 8 percent of the contract dollar value.

Physical Plant Labor Rates

Rates are usually calculated in June, when the new overhead rates and salary increases are known for the upcoming fiscal year. Review the published rates.

How Will Departments be Billed?

Each department submits work orders though QuikFM and are assigned a unique work order number for cost-accounting purposes. Charges are billed to departments bimonthly through the university’s financial reporting system. QuikFM also has reporting capability available for customer use.

If the service is approved by the individual department, permission to charge the department’s budget account will be requested.

Specific questions concerning billing should be directed to Facilities Management’s Financial Services at (804) 828-2158.


Small projects and service work

Physical Plant can provide estimates for small projects and service work. Request for estimates are made via QuikFM.

Major renovations

Estimates for major renovations are provided by University Renovations. Please make your request for this service through QuikFM.


Office of Director, Physical Plant
Phone: (804) 828-0518
Email: askfmd@vcu.edu
Fax: (804) 828-1288