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Service Guide

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Alterations and Improvements

Services include department-initiated renovations, department-related equipment repair and replacement, office furniture repair and replacement, moving and surplus property pick-up, additional custodial service, additional locks/keys, painting, carpeting, event set-up and signage.

Category: Buildings
Boilers

Repair and maintain fossil-fired equipment to heat buildings and/or provide domestic hot water; evaluations to measure operational efficiency; order-of-magnitude cost estimates, design and project management for projects involving the above; management of the state-mandated continuous emission monitoring of the main steam plant, Virginia State boiler certificates and emission/testing.

Category: Buildings
Building and Space Management

The Space Reporting Center provides basic information on VCU buildings and rooms. VCU FMInteract provides numerous services including floor maps, GIS and details about buildings around VCU.

Category: Buildings
Building Access Control

Building access control is managed by VCU Police and more information can be found on their website at police.vcu.edu.

Category: Buildings
Building Access Request Form

Access Control requests for Monroe Park Campus buildings can be submitted via the Technology Services LANDesk Service web site, located at servicedesk.vcu.edu. Upon logging in with your eID and password, click on the VCU Campus Police link in the menu listed on the left. Scroll down the list in the main window and select the VCU Police - Access Control link.

Category: Buildings
Building Room Numbering

For buildings located within VCU’s inventory, each room number is constructed using the “hotel system.” That is, a floor number ascending or descending from ground level is followed by a number for the room on that floor (example: 1000 = First floor, 2000 = Second floor, 3000 = Third floor, 001 = Basement, etc.).

Category: Buildings
Hard Surfaces

Maintenance of roads, sidewalks, building entrances, bike paths and terraces; upkeep of parking lots, sign installation and repairs.

Category: Grounds Services
Cameras

VCU is committed to enhancing the quality of life of the campus community by integrating the best practices of safety and security with technology.  A critical component of a comprehensive security plan is the utilization of a security and safety camera system.  The surveillance of public areas is intended to deter crime and assist in protecting the safety and property of the VCU community. 

Category: Other
Billing

Billing for construction and renovation projects and other requested services is accomplished through Banner, where charges for all projects are charged to the appropriate index fund twice per month. The charges are based upon services requested by a departmental representative through QuikFM. Only individuals authorized to use an index fund from the requesting department are allowed to submit a request for service.

Category: Support
Campus Coordinators

If you need assistance resolving any Physical Plant or FMD issues, please contact the Campus Coordinators.

Category: Support
Carpentry

Building, installation and repair of wooden structures for campus facilities; creation of custom cabinetry, custom woodwork, displays, solid surfaces and window frames; trouble calls, doors and hardware, ceiling replacement or repair, floor replacement or repair and walls office renovations and other projects.

Category: Buildings
Construction Management

The Construction Management Department oversees the construction, renovation and restoration of buildings and infrastructure at Virginia Commonwealth University. Construction Management ensures that contractors adhere to the approved project design and the highest quality construction standards while complying with all state code, construction and contract requirements.

Category: Support
Contract Administration

Contracts managed by Contract Administration, include: custodial, pest control, infectious waste removal and window washing.

Category: Support
Electrical Services

Maintenance, installation and alteration of electrical systems and components from low- to high-voltage distribution and end-usage devices; management of projects involving lighting, electrical service upgrades, lab equipment, office requirements, communications conduit systems, building/office/lab electrical assessments, ceiling-mounted projectors and testing of new energy-efficient lighting.

Category: Buildings
Elevator Services

Inspection, reparation, maintenance and modification of circuitry and equipment of passenger and freight elevator systems and power lifts are contracted out to an outside vendor.

Category: Engineering and Utility Services
Engineering and Utilities

The Utilities Department is responsible for managing and maintaining all university boilers/heating plants. As part of this effort, Utilities monitors the expenses of the heating plant (an auxiliary enterprise supporting the VCU Medical Center and many state office buildings), and establishes the steam rate necessary to support all plant operations, maintenance, repair and replacement.

Category: Engineering and Utility Services
Facilities Services

The university is divided into five geographic maintenance zones. A Superintendent leads each zone, which is staffed with seven to 12 multi-crafted technicians. They aim to provide consistent, responsive service based on ownership and accountability for providing a complete job.

Category: Buildings
General Services

General Services provides the following services on a reimbursable basis: Department furniture moves, Special event setup, Table and chair rentals, Modular furniture assembly, Storage (short term)

Category: Building Services
Graffiti Removal

Graffiti removal from painted, mason, metal, cement and other outdoor and indoor surfaces.

Category: Buildings
Grounds

Physical Plant maintains all university grounds and landscaping.

Category: Grounds Services
Hazardous Waste

Provides support for removal of hazardous materials (i.e. asbestos, lead, mercury, PCBs) or equipment that contains hazardous materials that may be impacted during a maintenance or renovation activity.

Category: Other
Heating and Cooling (HVAC)

Responsibility distributed through Zones, CME and Automation for maintaining heating, cooling, indoor air quality and humidification where applicable; maintenance and repair of ventilation systems such as supply fans, fume hoods and exhaust systems; material-handling systems; functional checks of control systems; preventive maintenance on HVAC systems and room pressurization and pressure/air balances.

Category: Buildings
Housekeeping Request Services

Housekeeping is responsible for quality control of the university’s housekeeping contracts.

Category: Building Services
Inclement Weather/Emergencies

VCU administration will make any decisions regarding university closing or changing of normal operating schedules. The Director of Physical Plant will advise the Associate Vice President for Facilities Management of weather and ground conditions.

Category: Buildings
Mechanical Services

Installation and maintenance of heating systems, steam distribution systems, hydronic heating systems, steam and condensate systems, chilled water systems, water distribution systems and storm and sanitary sewer systems; fabrication, installation and repair of piping fixtures used in the production and distribution of steam or hot water under low or high pressures including water treatment and process piping systems.

Category: Buildings
Painting

Paints or contracts to paint interior and exterior surfaces of buildings, structures, fixtures and furniture, walls (plaster or block), ceilings and floors; provides custom paint and stain matches using all VCU-specified latex/oil-based paints and stains, epoxies and elastomeric coatings.

Category: Buildings
Phyisical Plant Operations Center

Physical Plant operates a service center designed to centralize and make readily available all of Physical Plant’s services to customers on both campuses. Additionally, the Customer Service Center serves as the central point of contact for general information about Physical Plant and the status of emergency work.\

Category: Support
Planning and Design Services

Planning, project management and evaluations of buildings and spaces around VCU.

Category: Renovations
Plumbing Services

Responsibility distributed throughout CME and Zones for the installation and maintenance of piping, fixtures and equipment used for the delivery of water, fuel gases, compressed air, storm and sanitary sewers within the buildings. Also, installs and maintains more refined water systems such as reverse osmosis or deionized water used in laboratory spaces for cooling of equipment and use with experiments.

Category: Buildings
Preliminary Cost Assessments and Estimates

Physical Plant can provide estimates for small projects and service work. Request for estimates are made via QuikFM.

Category: Buildings
QuikFM Portal

QuikFM is the on-line customer service portal for Facilities Management. QuikFM is your one-stop-shop for requesting assistance from FMD. QuikFM provides the fastest way to enter a work order or check its status.

Category: Support
Recycling Services

VCU utilizes a single stream-recycling program in our buildings to simplify the collection of recyclable materials.

Category: Sustainability Services
Refrigeration Services

Maintenance Zones and CME are responsible for both the maintenance and repair or equipment that uses Freon for mechanical refrigeration in the cooling process and the chemical water treatment in HVAC systems that use water as a heat transfer medium.

Category: Support
Relocation and Set-Up Services

The General Services helps with VCU related moving both on and off-campus; disassembling and relocating workstations, cubicles and more; furniture assembly; delivery services for furniture, large items, lab moves and event support.

Category: Support
Renovations and Construction

University Renovations is responsible for construction, maintenance reserve, and renovation of facilities for both VCU’s Monroe Park and MCV campuses.

Category: Renovations
Roofing

The Roofing shop is responsible for the maintenance and repair of all roofing and gutter systems for university buildings. It is also responsible for putting up banners and maintaining U.S. and state flags. Emergency roof repairs are submitted through the Operations Center at (804) 828-9444 or through QuikFM.

Category: Buildings
SAFETY (Engineering and Utilties)

Install, maintain, inspect, certify and document safety and addressable alarm systems for the fire detection alarm system and fire pumps. Spill prevention control and clean-up, Emergency generator testing and documentation, Fume hood Operations and Maintenance, Arc Flash

Category: Engineering and Utility Services
Safety and Risk Management (SRM)

Other University safety and risk management functions are managed by SRM – https://srm.vcu.edu. These functions include Auto Claims/Driver Training, Biosafety, Environmental Health and Safety, Fire Safety, Hazardous Waste, Industrial Hygiene, Insurance, Laboratory Safety, Occupational Safety, Radiation Safety and Risk Management/Insurance.

Category: Other
Scheduled Maintenance Announcements

Scheduled maintenance announcements for utility shutdowns, generator testing, phone and cable outages and other scheduled maintenance are compiled from several sources.

Category: Support
Signage

Creating a consistent, cohesive, informative and distinctive signage system not only makes navigation easier but also enhances the visual unity of each campus by distinguishing the university from the surrounding community. The Physical Plant Division is responsible for ensuring adherence to these standards. Accordingly, all signage orders must be placed through the sign manager in the Physical Plant Division.

Category: Support
Support Shops

The Support Shop mission is to provide a wide variety of smaller scale construction/repair services to Facilities Management and Physical Plant groups, as well as the university at large, to help them meet their needs and goals.

Category: Buildings
Surplus and GovDeals

The Surplus Property Department is responsible for evaluating excess university personal property to determine the most cost effective method for disposal. GovDeals provides services to various government agencies that allow them to sell surplus and confiscated items via the Internet.

Category: Sustainability Services
Sustainability Initiatives

Sustainability at VCU intends to be mindful stewards of our diverse human and natural environments through education, innovation, collaboration and engagement. We strive to foster a multi-faceted culture of sustainability, through the responsible use of resources and continuous advocacy for the Richmond community by inspiring behavior change through our own efforts.

Category: Sustainability Services
Waterproofing and Moisture Intrusion

Apply waterproofing materials to structures below ground and above ground (roofs, basements, high-moisture rooms, floors and fountains). Water damage and mold caused from moisture intrusion can cause serious problems. Upon the discovery of a water leak or flood, it is important to contact Operations Center at (804) 828-9444 or QuikFM immediately to help determine the cause of the problem.

Category: Buildings