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Service Guide

QuikFM Portal

QuikFM is the online customer service portal for Facilities Management. QuikFM is your one-stop-shop for requesting assistance from FMD. QuikFM provides the fastest way to enter a work order or check its status.

Submit a new work order; please sign in with your VCU eID and password.
If you have questions about an existing request and do not find the answer on this site, please contact FMD Customer Service at (804) 828-9444 or at e89444@vcu.edu.

To request Physical Plant work in the Residence Halls you must be an active VCU student. Read more information or receive assistance with your eID.

Please submit emergency requests by calling 804-828-9444.

Emergencies include but are not limited to: fire, smoke, chemical or other hazardous material spills, flooding or uncontrolled water, and power outages

 

FAQ 

How do I report a problem in my building?
All routine problems should be submitted via a QuikFM request. In the event of a building emergency call the the FMD Customer Service at (804) 828-9444.

How do I report a overflowing or stopped up toilet in my residence hall?
Call FMD Customer Service at (804) 828-9444.

How do I get help when locked of my office after hours?
Call VCU Police at (804) 828-1234.

How do I get help when locked out of my residence hall?
If you are locked out of your room during office hours (Monday – Friday, 8am – 6pm), visit your hall’s Housing Office to borrow a key for a maximum of 30 minutes. If you are locked out after hours or on weekends, visit the information desk in your hall, and the desk assistants will contact the RA on call to meet you in the lobby and escort you to your room to unlock the door.

How do I request restroom supplies to be refilled (i.e. toilet paper/paper towels)
Submit a QuikFM request.  For emergencies and immediate needs, please call Customer Service at (804) 828-9444. ​

How do I submit a building temperature request (too hot/too cold?)
Submit a QuikFM request. For emergencies and immediate needs, please call Customer Service at (804) 828-9444.

How do I get furniture replaced?
Contact your department or school.

How do I report a leak (water or gas?)
Call Customer Service at (804) 828-9444 and press 1 when prompted for an emergency

How do I report a building emergency (lots of water, fire, smoke, etc.?)
Call Customer Service at (804) 828-9444 and press 1 when prompted.

Category: Support