About us

VCU Facilities Operations (formerly Physical Plant) provides timely, quality workmanship and service delivered in a cost-effective manner to support the university’s mission. Facilities Operations serves to be the facilities maintenance and service provider of choice for our customers.

Operations Center

The 24/7 Operations Center is a customer service center designed to centralize and make Facilities Operations services available to customers on the Monroe Park and MCV campuses. It also serves as a central point of contact for general information about the unit and responds to emergency service requests.

FM services financial information

FM's annual education and general (E&G) budget covers the cost of operation and maintenance services (i.e., base provisions) provided to E&G and research facilities, while base provisions provided to auxiliary enterprises are billed to the respective unit. 

Services not covered by the E&G budget (i.e., non-base provisions) are billed to the requesting department or school — this applies to both E&G departments and auxiliary enterprise departments. For these services, the requesting department will be billed for the cost of labor, materials, equipment and contractor cost, as applicable. 

For more information, visit the Financial Service web page.